Frequently Asked Questions

App Usage

Unfortunately due to iOS limitations, Cape cannot hide itself. However, you can remove it from the home screen by following these steps: Long press its icon → Remove App → Remove from the Home Screen. You can find the Cape by searching for it, or drag it back to the Home Screen if you need.

Can Cape hide apps from the battery section or Screen Time section?

Unfortunately due to iOS limitations, Cape can’t hide apps from battery usage or Screen Time usage.

When I use Cape to hide and then unhide WhatsApp, I am logged out and prompted to register as a new user. This issue has started occurring recently.

It seems like if you signed in to the same account on both WhatsApp & WhatsApp Business, one of them will be forced to sign out. It may also happen if you signed in to one same account on multiple devices.

It is WhatsApp's policy, and Cape has nothing to do with it. Same issue will happen if you force-quit & reopen the impacted app, even without Cape installed.

You may need to use different accounts for WhatsApp & WhatsApp Business to keep both of them signed in. If you are still getting signed out even with different accounts, please try to delete then re-install the impacted app.

If you still have questions regarding this issue, please contact WhatsApp for further support: https://www.whatsapp.com/contact

Is there a feature to change the app name after downloading in order to prenvent others from searching for it?

Unfortunately due to iOS limitations, Cape does not have the ability to use a custom name provided by the user.

When an app is hidden, the hidden app appears under Screen Time of system "Settings", is this normal?

Unfortunately due to iOS limitations, Cape can’t hide apps from battery usage or screen time usage.

I set up a safe zone with Cape, but when I left the safe zone, the apps I selected were not hidden. Why is that?

Please check the following:

- In Cape → Zones, you have chosen an app group for each zone. 

- In the Settings app → Cape, location permission is set to 'Always', 'Screen Time Restrictions' permission is enabled, and the system's location services are turned on and functioning properly. 

The Safe Zones / Restrict Zones use iOS's native geofencing features, and background location operation may have deviations and delays. If it still does not work, we suggest you restart your phone and try again. 

You can also try delete the app group and the zone, then create new ones. 

Please note that the hiding/restoring of apps triggered through Safe Zones / Restrict Zones only occurs when crossing the boundaries of the safe zone. If you do not cross the zone boundaries, Cape will not perform any actions.

Can I select a folder with multiple application within the folder to hide and unhide?

The "Choose Activities" screen is provided by iOS in a privacy protected way. Due to current limitations of iOS, this interface does not allow selection of folders on the Home Screen.

Can I remove an application from the list of chosen applications which were hidden?

Yes, you can do that, by tap on the app group card, then swipe to left on the app you would like to remove.

How can I enable Face ID?

You need to turn on the passcode first before enabling Face ID.

How do I make widgets not display ICONS?

You can long tap on the widget → Edit Widget → turn off "Icon & Text".

Why when I hide it only shows in App Library and not back onto my home screen where they were originally placed?

If you update your iPhone / iPad to iOS 17.3 or later, restored apps will be placed to their original locations.

The hidden app no longer works, but it still appears on the home screen.

If hidden apps still showing (but won’t open), this is caused by an iOS bug. Please restart your iPhone and try again.

Can I use the app while it is hidden?

Unfortunately due to current iOS limitations, you’ll need to restore the apps before using them. You can start a timer to temporarily restore the apps, then hide them automatically when timer reaches the end.

Does Cape have a feature that when you lock your phone all your apps lock?

Unfortunately due to iOS limitations, Cape can’t do anything in the background when you lock your phone. We suggest using a lock screen widget to quickly hide your apps. You can also setup schedules or Safe / Restricted Zones in Cape to automatically hide your apps.

Why whenever I hide the app it still ends up showing the notifications of that app even though it is hidden?

If you are getting notifications from hidden apps, this is caused by an iOS bug. Please restart your iPhone. We also suggest updating your iPhone to latest version of iOS in Settings app → General → Software Update.

Why does it go blank when I'm selecting apps to restrict?

The "Choose Activities" screen is provided by iOS, and it is very buggy. Unfortunately only Apple can fix it in iOS updates. We suggest using the search box in that screen to locate your app. Restarting your iPhone may also help.

About Cape Pro

Do the Cape Pro premium features for a lifetime or monthly payment?

Cape Pro is a lifetime purchase, not a subscription.

Why can't I buy the Pro version?

Cape uses your App Store account to process payments. If you have issues with your App Store account, you need to contact Apple.

Can I synchronize my paid iOS app with my iPadOS one?

Yes you can, just sign in to same App Store account on your iPad, then restore purchase in Cape → Settings → Cape Pro.

Feature Requests

Can I customize the theme color?

We will add an option to change the color scheme in a future update.

Does Cape support blocking web sites?

Cape does not support blocking web sites yet, will be provided in a future update.

Is it possible that someone could control the screen time of some of my apps from his phone?

Cape does not support remote control yet. You can use iOS built-in Screen Time & parental control features: https://support.apple.com/en-us/guide/iphone/iph00ba7d632/ios